MapMyGene support
Delivery, order changes and missing kits
Keep your order confirmation handy when asking for help.
Check your order details
Review the delivery address, test selection and delivery information in your confirmation. Use any shipment tracking link provided with your order.
Need to change an order?
Contact MapMyGene through the support details in your order confirmation. Ask whether your order can still be changed, cancelled or refunded before making another purchase.
A kit has not arrived or is damaged
Have your order reference and a description of the issue ready. If collection materials are damaged or incomplete, ask for instructions before using them.
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